FREQUENTLY ASKED QUESTIONS
Exploding with questions? You'll probably find the answers here, we're an open book of knowledge when it comes to electric bike tours and rentals.
If the answer isn't listed below, please don't be shy to drop us a call!
HOW CAN I CONTACT SOMEONE AT EZY RIDERS ?
You can contact us at anytime via our Contact Us page or call us at +62 811 396 1077 with questions or to book from your choice of Tour Locations and Experiences. (Our office hours are Sunday through to Monday 8am to 6pm Bali Time)
HOW BIG ARE THE GROUPS?
The average group size of our Electric Bike Rides is about 2-5 guests. Most trips are capped at 8 guests: this ensures each guest receives individual support, dedicated attention, and uncompromising care from our world-class tour guides.
*Group sizes vary from destination to destination and can be as many as 15 guests for one tour.
WHAT IS AN EBIKE?
Electric bikes use an electric motor to boost your natural pedaling power. All you need to do is ride the pedals and the e-bike will automatically add power through the pedal assist sensor. You can easily control your speed because the amount of power the E-Bike gives you depends on how much you pedal. You can also select different power modes to vary the amount of assistance that the motor gives. Pedaling will seem almost effortless (especially in the higher power modes) and you will find that you are able to climb and accelerate much faster than usual. You will have much more fun pedaling with the electric assistance!
Our E-Bikes also have a thumb throttle mode. Some prefer the thumb throttle as it allows them to ride and cruise without pedaling.
Electric bikes have many advantages: they make hill climbs alot easier and down-hill well of course is always easy, they get you to your final destination quicker, you can wear whatever is most comfortable without worrying breaking a sweat, you can carry more on an E-Bike, you experience more control and confidence on the road, chatting with friends whilst riding is easy, you’ll carry a big smile on your face for the rest of the day… It’s just a great, convenient way to explore the island of Bali.
The throttle modes on our E-Bikes are set to a maximum speed of 30 Km/Hr. However, whilst pedaling our E-Bikes can reach even faster speeds using the three pedal assist modes alternatively.
DOES THE EBIKE CHARGE ITSELF WHILST I'M PEDALING?
No, it does not.
CAN I PEDAL LIKE ON A NORMAL BICYCLE OR DO I ALWAYS HAVE TO USE THE ELECTRIC MOTOR?
You can most definitely pedal like a normal bicycle without the electric motor supply turned on. It feels just like a normal mountain bicycle. The electric motor only kicks in from pedaling when you want it to. All our E-Bikes are 7-Gear Mountain Bikes, power control is all at the tips of your fingers.
HOW LONG WILL MY TOUR OR BIKE RENTAL BE FOR?
We endeavour to complete your Electric E-Bike Tour within 3 hours, however they are considered to be a full-day activity. Please allow for unforeseen delays due to events such as unfavorable weather traffic and Balinese ceremonies which may occur from time to time in unexpected places around Bali.
Our Kuta and Seminyak Beach Express Rides are approximately 1 hour.
WHAT SHOULD I WEAR?
We recommend loose, casual and comfortable clothing with fully enclosed sports shoes, such as bike, running or sports trainers. Boots and high heels are not appropriate.
WHAT IF ITS RAINING?
Our Electric Bikes can still be used during light rain and we have raincoats, however, if the weather is really unfavorable on the day of your booking we will reschedule your tour to another date that best suits you.
IS THERE A MAXIMUM WEIGHT & MINIMUM HEIGHT LIMIT?
Our Electric E-Bikes may take individuals with weight of up to 120 kg, and minimum height is 140 cm.
IS THERE AN AGE LIMIT?
The minimum age to ride at Ezyriders Bali is 18 years old. If under 18 years of age, a parent or legal guardian must be present to sign the Waiver and Release Agreement on behalf of the minor, which would grant them permission.
HOW FAR IN ADVANCE SHOULD I BOOK?
Bookings can be made from one day before, to a maximum of six months in advance. In peak summer season one to two weeks advance notice is strongly recommended. The sooner you contact us the more chance you have of skydiving on your preferred date. Bookings for today's Tours & Rentals can be made through our booking hotline on +62 811 396 1077
CAN I BOOK FOR SOMEONE ELSE?
Yes! You can book for others or book in as a group. If you would like to give a Tour or Rental Package as a gift you can purchase a gift certificate that can be sent to you.
CAN I CHANGE A BOOKING?
Yes, changes are permitted up to 24 hours before the confirmed Tour date.
CAN I CANCEL A BOOKING?
Our terms and conditions state your deposit for each Tour is non-refundable. However you can change the date and/or time of your Tour up to 24 hours before the confirmed Tour date.
WHAT CURRENCY ARE PRICES IN?
All prices are listed in Indonesian Rupiah (Rp) and alternatively you can compare all other currencies equivalent on our Payment Booking Gateway.
WHAT IF MY PREFERRED TIME IS UNAVAILABLE?
Please E-mail us and or give us a call, we'll try to work with you to find another date and time that suits.
WHAT IF MY TOUR IS CANCELLED?
If we have to cancel your tour due to weather or other unforeseen circumstances, your booking will be re-scheduled to another date that suits you.